Question 1: How long does it take you to ship my order?

Ans:- It takes 1 or 2 days to ship your order after payment confirmation.

Shipping Days Table:

Metro Cities

       2-5 Days

Delhi - NCR

      1-3 Days

State Capital & Rest of India 

        3-7 Days

It all depends on nature and distance. Usually order is delivered within time line. If item is not delivered after 15 days of payment confirmation we are liable to refund full amount.

Question 2: Can you ship within 24 hours?

Answer:  YES, we do ship within 24 hours. Orders are shipped Monday through Friday excluding National Holidays. Any order placed on Sunday will be shipped the following week.

Question: How do I track my orders?

Answer:  You will receive an email along with the tracking number after the shipment of your order. You can track your order by using your orders tracking number at the courier website.

Question: Which courier company has justall.in collaborated with for order delivery in India?

Answer: We have collaborated with XPRESSBEES, DELIVERY, DTDC, ECOM, GATI as well as Indian post , this enables us to deliver items in almost 20000 + PINCODES across India.

Question: Do you also have any Delivery Charge, Octroi, etc?

Answer :- We offer free of delivery to our buyers in maximum product. But buyer have to pay Rs.50/- for COD order and octroi will also apply as per government policy.

 

International Shipping FAQ:

Question: Do you ship internationally, which countries?
Answer: No, we have paused the international shipping as of now.We would resume our services very soon.

Returns FAQ:

Question: I would like to return my order.what should I do?

Answer: The return process is very simple.You have to follow 3 steps:

1) Mail / Call our customer care team at 9811178712,9999778839 within 24 hours of receiving the item with the issue and the order id. Please note this is MANDATORY.
2) Provide us with the information about the issue faced by you. 
3) After confirmation from our end please send the item to our address, i.e, …………..

4) Product should be unused & should be in same condition.

Question: Do I get complete refund?

Answer: Yes, we refund the entire amount of the product you purchased after deducting the shipping charges from the amount.

Question: How much time does it take you to refund my amount ?

Answer
: . According to bank guidelines it takes 10-15 days for the refund to reveal back into your account.

Payments FAQ:

Question: What Cards and payment modes are accepted?

Answer
: We accept  MasterCard, Visa, American Express, Paytm, Airtel Money, ITZ Cash Cards, NEFT and Bank Transfers.

Question: What are the other forms of Payment?

Answer
: You have a very convenient option of paying through NEFT transfer or by depositing the amount in our Bank Account. Please note that, you can choose this option at the time of making the final payment on Checkout Page. Please select the NEFT / Bank Transfer option.

Once you transfer the amount, please call us / email with your order number so that we can ship the item from our end. In case of any query, please call our customer service team.

Question: Do you accept International Credit Cards?

Answer
: Yes, We do accept all International Cards.

Question: Do you accept payments through Cheques?.

Ans:-No

Question: What if I want to buy your products in store?

Answer: We have only one offline store if you want to purchase any item you can call our customer care on 9811178712.

Question: What if the item I want to buy is "Out of Stock" on your products catalog, what to do?

Answer: You don't have to wait for the item to be "In stock" again. You can mail us and we would make available the same to you.

Question: How do we purchase bulk orders?

Answer: We have a separate process for bulk orders, please email us at sales@justall.in or ring us on 9811178712.

QuestionHow do I get coupons?

Answer: We do keep distributing coupons from time to time. Special coupons to be distributed on New Year, 26 Jan, 15 Aug, 28 Sep, Diwali